FREQUENTLY ASKED QUESTIONS
SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
PRODUCTS
Yes, all the products we sell at SAHARA are original. In fact, SAHARA only sells original, unique and exclusive products.
You can contact us to add your name to our waiting list. Or else we can manage to arrange its availability for you if it's a special order.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
ORDERS
During the week: 24 to 48 h. Over the weekend: the following Saturday.
Once your order is out for delivery you will receive an email or message.
GIFT WRAPPING
Yes, SAHARA provides a gift wrapping service for free!
DELIVERY
Yes, SAHARA provide product delivery in Kuwait. The cost of our delivery service is between 2.000 to 3.000 KD (depends on the location).
RETURNS & EXCHANGES
We always aim for make sure our clients love our products, but if you do need to return or exchange an order, we’re happy to help.
Kindly note that we only accept returns or exchange for items that are unused and in pristine brand new condition, within 3 days of purchase.
You can return or exchange an item purchased for SAHARA by:
Contacting us on +965 66033430 or email us at start-a-return@saharaboutique.vip who will be able to support you. A complimentary pick-up service will be provided to return your items.
ACCOUNT
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
OTHER
You can contact us through our Contact Us page. We will be more than happy to assist you!
ANY QUESTION?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Our support team is always happy to help!